Privacy Policy
TUODA Industry Limited is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect information you provide directly to us when you use our website, submit inquiries, or communicate with our sales and technical teams. This may include:
- Name, job title, and company name
- Business email address and phone number
- Shipping address and country of operation
- Product inquiries, CAS numbers, quantity requirements, and technical specifications
- Communication history and correspondence with TUODA staff
We also collect certain technical data automatically when you visit our website, such as IP address, browser type, referring URLs, and pages visited.
How We Use Your Information
TUODA uses the information we collect for legitimate business purposes, including:
- Responding to product inquiries and preparing quotations
- Processing orders and coordinating export logistics
- Providing technical support and quality documentation (COA, SDS, TDS)
- Sending relevant product updates, regulatory notices, or industry information
- Improving our website, products, and services
- Complying with applicable legal and regulatory obligations
We process your data on the basis of legitimate business interest, contractual necessity, or your explicit consent. We do not sell or rent your personal information to third parties.
Information Sharing
We do not sell, trade, or rent your personal information. We may share your information with trusted parties only in the following circumstances:
- Service providers: logistics partners, freight forwarders, and IT service providers who assist in fulfilling your order or maintaining our systems
- Legal compliance: when required by law, court order, or regulatory authority
- Business transfers: in connection with a merger, acquisition, or sale of company assets, with appropriate confidentiality protections
All third parties who receive your data are required to handle it in accordance with applicable data protection laws.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. These include:
- Essential cookies: required for core website functionality
- Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics)
- Preference cookies: remember your settings and language preferences
You may disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining business records, complying with legal obligations, and resolving disputes.
Inquiry and order records are typically retained for a minimum of five years in accordance with standard business and export compliance requirements. You may request deletion of your data subject to applicable legal retention obligations.
Data Security
TUODA implements appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encrypted data transmission (HTTPS/TLS)
- Access controls limiting data access to authorized personnel
- Regular review of our data handling and security practices
While we take data security seriously, no method of transmission over the internet is 100% secure. We encourage you to use secure channels when sharing sensitive business information.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access the personal information we hold about you
- Right to correct inaccurate or incomplete data
- Right to request deletion of your data (subject to legal obligations)
- Right to restrict or object to certain processing activities
- Right to data portability
- Right to withdraw consent at any time (where processing is consent-based)
To exercise any of these rights, please contact us using the details in Section 11.
International Data Transfers
TUODA Industry Limited is headquartered in Jinan, China. As a global B2B supplier, we may transfer your information to countries outside your home jurisdiction, including China, for processing and storage.
When transferring data internationally, we apply appropriate safeguards in accordance with applicable data protection regulations, including standard contractual clauses where required.
Children's Privacy
Our website and services are intended solely for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal data, we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last updated" date at the top of this page indicates when the policy was most recently revised.
We encourage you to review this policy periodically. Continued use of our website following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
We aim to respond to all privacy-related inquiries within 10 business days.